Shipping

Shipping

We aim to ship Orders placed before 14:00 on the same day, Monday to Friday.  Where possible orders placed after this time will be shipped the same day. 

UK shipping – Orders for UK orders will usually be shipped by Royal Mail 48.  Royal Mail aim to deliver in 2 working days.  However this may be affected by weather or other issues out of our control.  Royal Mail do not consider an item lost until 10 working days after shipment and will attempt to deliver.

Usually if a parcel has not been received within 4-5 working days, it may mean that the Royal Mail has attempted to deliver it, and if they can’t if the Parcel is too big for the letter box.  They will either leave it with a neighbour or take it to a local Post or Delivery Office.  They will usually leave a card with these details on.  How ever they don’t always.

All parcels shipped come with delivery confirmation reference.  This can be found with the order information and is usually emailed.  When the Parcel is delivered, or left with a Neighbour, it is scanned by your Postman.  If the Parcel is left at the Post Office or Local Delivery Office, it will be scanned and the details will show on www.royalmail.com – The parcel will kept for 2-3 weeks before being shipped back to us.  We are unable to arrange redelivery with the Royal Mail, as they only allow the recipient to do this.

We offer expedited delivery for an additional fee which means delivery next working day before 1pm – Please ensure that there is someone at the address to sign for the goods. – usually by Royal Mail Special Delivery

Higher Value or Larger Parcels may be shipped via DPD Courier or Royal Mail Signed For or Special Delivery.  Due to their value, these need a signature to confirm delivery and are usually not left without a signature,

*** Save Money on Delivery – Spend over £30 and get Free Delivery – We offer free UK Standard Delivery when you spend over £30!

 

International Shipping

We shop worldwide via Standard Delivery which does not include a tracking number due to cost.  To enable you to follow a package, please choose a tracked service at checkout.  Due to high losses to certain countries, there is only a premium service available at a higher cost.

Usually European Shipping takes 3-7 Working Days, and Worldwide Shipping takes 7-14 Working Days.  Shipping is usually handled by the local Postal Delivery Service, please check local Delivery Office if not received. 

 

Holidays & Shipping Days

We currently ship Monday to Friday, as soon as we received cleared payment.  If you wish to delay shipment for any reason, please message us.

Please note we are unable to ship on any of the recognised UK Bank Holiday dates.

 

Customs and Duty

We ship from the UK Worldwide, with appropriate customs labelling.  Please note that under certain Customs Jurisdictions, there may be duties payable by the Buyer for higher value purchases. 

General Shipping Issues

We ship to the Delivery Address given to us.  Once the parcel has shipped, we are unable to change the shipping address or stop the parcel.

We include an invoice with every shipment, please let us know if you do not want it including, especially if it is a gift.

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